openreach ont fault. Huawei ONT. openreach ont fault

 
Huawei ONTopenreach ont fault  Having had experience of numerous power cuts here lasting hours and in one case two weeks, this seemed woefully under-specified

Message 3 of 17 0 Kudos Reply. When mines was swapped out the engineer had to call wholesale to complete a registration process. Openreach Battery Backup Unit - Fault Light on even after new batteries. The eero 6 is designed as a mesh networking system so you can. • Wavelength: used to transport the services delivered to the customer. • Openreach Access Products: these provide connectivity from the Ciena 6500 opticalI’ve an Openreach FTTP connection in rural Co. TV. By then everyone in the UK will need to have moved to a Digital Phone Line. Your ONT is connecting. redefining network standards or investigating different ways of packaging various products and services) have reportedly struggled to. Product information. Step 2: Hub lights. Everything’s normal. If there is a red light on the ONT, then that indicates a problem with either the ONT, or the optical fibre route. 0 Ratings Reply. in FTTP-only areas). Live chat with us to report a fault: Monday-Friday 08:00-18:00 Call us to report a fault: 0800 800 154 Available 24/7. 2Gbps and 1. Not sure on responsibility for replacing as openreach no longer supply the ont with aHello, Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape. Push Openreach to resolve the database / addressing issue then you should be able to order - this is the sticking point. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. It lets us run fibre cables all the way to your home – giving you a faster and more reliable speed. Choose your product and log in to our troubleshooter to report your problem. Dedicated leased line, just for your business. Early today I had a openreach engineer come and install an ONT box into my home for gigabit internet! Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. Reconnect the ONT’s power supply. On Wednesday 22nd February the fault page for my active fault REP-12513425 was no longer available, implying that you. Check all cables are firmly plugged in. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. You'll need to log the fault with Sky: they will probably book Openreach to replace the. you back about a sales enquiry. ONT. Re: Placement of ONT. 57m in Dec 2022). *Unthrottled, with Free Router & Installation. Guru Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content ‎2021-12-12 01:04 PM ‎2021-12-12 01:04 PM. 1 LikeI've just had Fibrus out to install a new connection. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. Line dropped again to 2-3 mbps with multiple drops per day – plusnet texted to me say fault detected. Were not getting consistent wifi coverage and the speeds vary. 3) Some people reporting the fault say it is due to a wrong authentication timeout setting, and can be fixed in configuration. set deco to router mode. 1+0 ONT and Casing. If you are provided with the eero 6 package then the eero 6 is the gateway router connected to the ONT via a Cat5e Ethernet cable supplied with the ONT. As you say, transformers are fairly inefficient - but for as long as I can remember now, just about all mains powered electronic equipment uses Switched Mode. I have rebooted the ONT several times but to no avail. Openreach out again – no fault found – new NTE5C + Mk4. An Ethernet cable (connected to the ‘PORT’ terminal on the ONT modem) is used to connect a hub or router. One to take the fibre to the wall of the customer's property & test it, & then a second visit to fit the ONT. The Calix Gigapoint 801G is the main ONT used in installs up to and during 2023. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. • Turn the power off for the Openreach modem and the router, then turn it back on and wait five minutes while it reconnects. BT Sport. The Echolife HG8110-20 (single port with BBU) can be powered directly (12v 1 amp) from the plug in transformer or via the BBU (12v 1. What to do. POWER. For your convenience, Premitel have assembled a fibre termination point relocation kit that contains all the items required to move your ONT to another location. This explains why it was, and still is, known to many as 'BT Openreach'. 2. ”. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. The service will also be accompanied by two new optical modems (ONT) from Nokia G-010G-T and ADTRAN SDX 611Q. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. Message 5 of 18. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. This is a GPON device, and can support speeds up to 1Gb/s. ) for where customers have multiple lines sharing IP. But this is about to stop. They have all your details and will work. fast deployment so are probably primarily a g. It should clear within 24 hours or less, as the batteries charge up again. He/she wouldn’t contact BT Wholesale, they have no involvement when it comes the ONT itself. nothing, nada, zilch So he thinks there's a fibre break somewhere and right now is having a poke inside the DP. The final number is the line number (e. Dust is bad. I contacted BT, they sent me a replacement router and it was still stuttery. click ipv4. As @licquorice says, you can't run the fibre yourself. Once the phone service is working then the web management interface (192. 4) Openreach say BT retail do not turn on Voice by default (unlike Sky) and hence BT Retail's broadband is more reliable. If the modem's Port light is still off, disconnect the modem's power cable, wait a few moments, reconnect the power cable and wait a few more minutes for the Power light to switch on. The impact on your service and the time taken to resolve can vary greatly depending on the situation. Long time reader first time poster. survey and audit Openreach equipment affected by your project, protect them while you’re. PORT1-PORT4 All lights on Ethernet connection is normal between Openreach fibre modem and hub (Port 1 is where engineer will install). It may look like one of these. If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property (usually. The following information is a guide for connecting the Openreach network to your home wiring. Could someone who is familiar with FTTP and the Openreach ONT please confirm that if the LOS light on the ONT is red then there is a fault somewhere in the network, or the optical cabling, or the actual ONT itself, and that this red light doesn't indicate a fault in my ethernet cable that leaves the ONT to the WAN. 36 Comments. Re: Newly installed Openreach ONT or broadband router using a lot of electricity?! An ONT is rated at 4-5watts , left on for 24 hours is about 4p ( based on 28p/kWh ) , the router is also rated about the same , so combined 8p/day. The three lights on the Openreach Nokia ONT are solid green. At present existing speed tests can be setup in. Wait about 5 minutes for the ONT’s internal cache to clear. the ONT will be positioned adjacent to the outside wall) to which the. PON flashing and LOS off. 1 stage install – between 9 and 18 working days, depending on availability. If they do charge, they should tell you when you might be expected to pay and how much (for example if the fault is found to be with your equipment). e. LOS: Off:. Alternatively you can ask BT for DV adapter which plug into a mains socket, pair with SH2 then connect your. Find out how to check your own telephone equipment with our helpful. Broadband ISPs that were planning to launch faster packages based off Openreach’s future Fibre-to-the-Premises tiers, which push top download speeds to 1. Seems like either plug or box itself is the issue. Currently have Fibre to the Premises via Sky, no problems until today. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. The Openreach ONT is part of the service and as far as I am aware cannot be replaced with your own kit. #3. If you only see the cable that comes into the CSP from either overhead or underground and no other then the ONT is probably on. In some cases, we’ll use an internal fibre converter. Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. Download an entire 4K movie in under 24 minutes and make broken video calls a thing of the past thanks to incredible download speeds of up to 80Mbps and upload speeds of up to 20Mbps. Wait until light turns green, or turns off completely. PON off, or PON and LOS both flashing. Reply. Use the pictures below to work out which one you have, then follow the instructions. On the UBNT forum there are multiple reports of successful usage of their ONT device on FTTH connections in other countries (Spain, Eastern Europe etc) so I was interested in the technical ability of it to work in the UK on the Openreach network. * High reliability. Then call 999 as soon as it’s safe to do that. Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their phone and broadband services. The Nokia ones are about 4inch Squared whereas they Huawei are about 8 inches by 5. Openreach has informed UK ISPs about the launch of a new speed test trial for their gigabit-capable Fibre-to-the-Premises broadband lines, which looks as if it will be used to help identify where on the network a speed fault actually exists (i. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. g. There is a lot more going on with monitoring and management and fault processes that rely on various things you don’t see as a customer to be working. 4 Dec 2021 at 16:27 #3 matt100. If your FTTP full fibre 65 service is on the BT Openreach network then the service authentication is via the Openreach ONT and you'll be able to connect the WAN / Internet port of any router to the ONT and an authenticated connection will be made. What's this? 30 Jun 2023 06:48 PM. Hi there! We recently ordered Openreach FTTP through Cuckoo. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. This is a small network termination point. If there’s a fault outside of your property, the engineer will complete any necessary work on the network or at the exchange. (ezbend) is run in a continuous fault-free length to the alternative position. A simple guide to what the colour of your Plusnet router lights meanWould you have a photo of the ont and associated boxes that you could post ? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43. Network access provider Openreach ( BT) has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises ( FTTP) download speeds – 1. in deco app, click more > advanced. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. Message 4 of 12 (1,007 Views) 0 Thanks MisterW. They fed their fibre down Openreach's pipe, and in the process, they've inadvertently tugged on the Openreach cable, possibly causing damage inside the Openreach CSP, as my Openreach ONT was showing LOS before the Fibrus engineers had finished. What are those lights on my Openreach modem/optical network terminator? Find out about LOS, PON and other reasons for the lights in our guide. Reply. Network operator Openreach ( BT) has officially confirmed that their £15bn rollout of gigabit-capable Fibre-to-the-Premises ( FTTP) based broadband ISP technology has today reached the milestone of 10 million premises passed (up from 9. I work for openreach and install and fault FTTP, just for reference. The wiring you install will be pivotal to their experience. 0 Gbps full fibre capability to my house. Also if/when you do get FTTP at your new place chances are it’ll be an Adtran Head End, which will need an Adtran ONT as these are the ones Openreach are now starting to install on both New Sites and Rural Build Projects. Lines are open. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. Wire a new connection from inside the 5C for broadband, assuming it is filtered inside the back plate. co. 40,000 per week), followed by 5. Your options. Fix a problem. Everything’s normal. If so you can either just ignore it or bypass the unit altogether and plug the power lead directly into the ONT rather than the BBU. Call us for technical help: 08702 408 377 Monday-Friday 09:00-17:00 . Here’s a handy guide to what the lights mean. Everything’s normal. damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. @elu_one said in BT FTTP & PFSense:. All you can do is speak to the BT FTTP team 0800 587 4787Section 1: Disconnect existing router & WiFi. Yep. 22-11-2019 12:16 PM. Openreach is a subsidiary of BT that runs the network infrastructure part of the business. Future-proof. Ask the BT Community. 38 to £86. Openreach Nokia. Plug the other end in at the wall and switch on. If (and its a big if) your speeds fall less than than those quoted on the DSL checker for your new address. When I arrived home from work last night I noticed that there was no Internet available at home and there was a red light showing for the LOS indicator on the ONT. What to do. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. . My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in the relationship between Openreach and BT Group (who still own them) to prevent BT as an ISP gaining a competitive advantage as a legacy of privatisation: by i. Re: FTTP PON light is flashing on my ONT modem, what is wrong? Yes , you are correct, if it were not through to the headend, the LOS light would be lit , the flashing PON does indeed signify the physical connection is made , I should really read the post more carefully 😳. 5 Gbps services over the fiber network. How to check Powerline Adapters or BT Mini Connectors are working. What it means. BT landline help for help managing your account. * Wide range 90-264 volt input for world use. The ONT tends to be installed inside your home (wall. The Sky employee wasn't sure why and the flat I've bought is only 4 years old - Openreach's checker confirms it has full FTTP and speaking to the sellers I confirmed they had previously had a BT fibre package so it can definitely handle Sky's ultrafast+. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. Just type your postcode into our fibre checker and choose your address to find out. uk. Thats why it always makes me laugh when I see people buying ONT’s on places like eBay. How is Full Fibre installed? Full Fibre: Self-installation advice; Openreach modem (ONT) explained: Ports and models availableThe Fibre Connection Box on your wall (the engineers will call this the Optical Network Terminator or ONT) is where the fibre comes into your home. The ONT is showing a red fault light (although I can at the moment get online). To use a non-Vodafone router, you’ll need to contact us for your broadband username and password. How we'll install your FTTP. Find out more about Full Fibre and discover what broadband speed actually means. Section 5: Using BT test credentials. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. Get Superfast, reliable fibre deals starting from R299 per month. More Information. This will usually be Port 1 . In the UK most UK wholesale providers appear to be providing a single service over an ONT with Router/Switch functionality provided by an ISP Provided Router. Use the pictures below to work out which one you have, then follow the instructions. Some 3 million customers have also been connected (up from 2. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. Fact sheet. Trace the cables around the house until they go in through the wall, the ONT will likely be on the other side of that wall. main deco plugged directly into the lan port of the ONT. So the mystery continues! If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. We will probably go for a 500mbps package. Ideally, when the router is connected to the ONT, you'd go to the router's web interface and ask *it* whether the WAN port is running at 1G or 100M. There can be a charge but Sky will explain that if it applies. wrote: Absolutely, yes. It replaces the traditional copper master socket. I checked my kit, power cycled the ONT, still down. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but still no luck. Press and release the Reset button on the back of the Business Hub. Soldato. What do I do with the cable (that looks a bit like a network cable) that runs between the BBU and the ONT. I connected it to my Sky router, i have sky Ultrafast Broadband FTTP, works no problem, however can i connect the X20 direct to the Open reach ONT and if so. A multiport ONT is only useful if these network providers intend to provide multiple services over it. The ONT has a serial number which is registered and used to activate the service so a different ONT wouldn't work. Nokia fiber modems and ONTs are better than good. This seems to give a much tidier finish than the standard "screw ONT to the wall" install that the rest of us get, and also provides some physical protection. From £195. 168. Having trouble with broadband or phone in your new-build home? Here are some things you can try. It also currently has an ONT box already installed which is lit up green. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. If you're having problems with your broadband, it's a good idea to check that your equipment is set up correctly. Everything’s normal. e. This may be combined with the second appointment. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. For external faults on the Openreach network phone BT Faults. It should clear within 24 hours or less, as the batteries charge up again. Openreach battery back-up unit. So, always remember that your Openreach ONT needs to be connected to the Battery Back-up to work. 04 Sep 2021 11:04 AM. set deco to router mode. Click on your model of Hub to find out what the lights mean. Sky help is of no use as it assumes the BT hub is working so says. You can do one of 2 things, put the Orbi in access point mode (if it has one) or connect it's WAN port to the BT hub and live with double natting. But you will have heard of BT, BT Broadband. If there was a fault the original device would need to be put back into place as the first step in fault fixing. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. Message 3 of 10. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. 00, in lengths of up to 30 metres with longer cable lengths available to order. Now reconnect them. However you do not need to be a BT customer to be using its network of cables. Where you self-install the ONT, you will have control over when the equipment is installed. It sound like the power unit has failed, there have been a few similar reports. Fibre Voice Access. We’re the recognized leader in FTTH broadband technology and we have an extensive. Message 8 of 20. Were on a 35mbps line. No setup or configuration is required - everything has. To answer the question on rules: ridiculously strict. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. Just unplug the BBU from the ONT and plug the Power Cable directly into the ONT. We are due to move house soon, the new house is on a 4 year old estate which is fully fttp. Their job is to keep your Openreach modem working if there's. Even if they use standard commands does the 3rd party ONT even support all the features etc. g. 5 watts. co. What it means. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21• Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. Cables, poles, cabinets and manholes are looked after by Openreach. We know there are no limits to what people can do when they connect. Line reset back up to. Brian. @elu_one Thank you for both for your reply - this is exactly how I have set up the WAN interface with PFSense box (Having a slight senior moment) - I have a T730 Not the T720 which does have the Realtek RTL8111HSH Realtek NIC on board that currently handing the WAN connection to the. More recently referred to as CST provision or CST repair. Report post. Activate the batteries - pull the plastic tab away from the handset. Only 1 issue: the connection to the modem is a little loose as the one on this device. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. Re: Openreach has no connection. Most broadband providers, with the exception of Virgin. This page is about the FTTP termination device that Openreach install for FTTP customers. You will need to wait until there is a fault, and then let Sky deal with Openreach. Time to report a fault if you have not already. Several times BT escalated complaints to Openreach, but this action seems to have had no effect after at least nine failures. Oct 21, 2022. About BT. (ezbend) is run in a continuous fault-free length to the alternative position. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Openreach has said it has successfully completed a test of a next-gen fibre technology that promises to more than double maximum network speeds. Tyrone. Take a look at our Fibre. This is used for most of the 160M and 1G services. A more complicated install may attract an extra cost, but that depends more on the external than internal work involved (i. It sounds like a database / addressing issue. Make sure the power cable is connected to your Hub and the power socket. OP, Since Openreach's customers are NOT the general public, then I'm not sure you could complain against them - your complaints would have to be directed against your ISP (BT) who are customers of Openreach. This has been setup by connecting the sky router to the ADSL port, disabling WIFI on the sky router, and connecting an ethernet cable from the sky router to a Deco M4, which then connects to other Deco M4 throughout the house; this worked well when I was on 36mbps and 150mbps packages. Phone still ok. able to mount either ONT option. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. This suggest that the original plan was for a two-visit install. 2 Gbps down, 1. What to do There may be a. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. Posted in Broadband . red fault light on bt openreach box Review ourTranscript FAQsfor additional details regarding required content, format, and submission. Hey folks, Got a bit of a story here! Early today I had a openreach engineer come and install an ONT box into my home for gigabit internet! Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. Please can you help. Looked at ONT and LOS lit red. Not all ISPs require PPPoE authentication over Openreach flavoured FTTP at the customer's end, BT Retail is the obvious one which springs to mind. Here’s a handy guide to what the lights mean. If there are no lights, check the power cable is in firmly and connected to the mains. An engineer was booked for Monday morning. This is of the form of a name followed by @, a realm, a dot then a single digit number. Web: Openreach. The original Openreach engineer who installed the ONT on 15th February initially tried replacing it with a second one while troubleshooting the connectivity issues, and never registered that new ONT with my account. FURRYe38. (ezbend) is run in a continuous fault-free length to the alternative position. Openreach is deploying Adtran's SDX series optical line terminal (OLT) posts and its Mosaic Cloud platform to support its GPON and XGS-PON network. How do we install Hyperoptic in your home? Our engineer will drill a small hole (10mm), in most cases above your front door, and will run a discreet, surface-mounted cable inside your property to the closest plug socket. You can also see our report for the previous year. Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) but also comes in at a third of the cost of the existing unit. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky. Please put some tape over the fibre socket on the ONT if you're leaving it unplugged, and put the fibre plug in a little bag. Posts: 2 Registered: 27-02-2021 Fttp ONT showing red fault light 27-02-2021 10:07 AM I have fibre to the premises. The Openreach ONT sits in an enclosure along with the Battery Backup Unit (BBU) and Point (TP), transferring electronic signals to the router. Openreach Northern Ireland Annual Review 2020/2021 2 Openreach Northern Ireland Annual Review 2020/2021 3 4-5 A message from our Director, Garret Kavanagh 6-7 The Year in Numbers. Ultrafast Full Fibre broadband will service your needs for decades to come. Plug in and light up, showing whether ONU is connected to power, ONU without power connection is useless. 06-02-2021 6:01 PM. Email: [email protected]. You can power cycle the modem in two ways. L2S in the handover exchange). To report any of the following, please call us on 0800 023 2023. Scam calls. Mk4. 2Gbps and 1. That's why our purpose is as simple as it is ambitious: we connect for good. "The fibre cable from the CSP to the ONT is designed mainly for internal use, so it is preferable to keep any external run of that as short as possible. . I have no lights on my Powerline Adapters or BT Mini Connectors. The ONT has power: Power: Off: There is no power to the ONT. You can't contact Openreach directly. Aspiring Contributor Mark as New;Hi. Re: Openreach Huawei 4 port ONT model. The lights on your Fibre Connection Box let you know when everything's working as it should be and can tell you what's wrong if you're having problems with your connection. A blue light means you’re connected to broadband, but another colour may mean there’s a problem. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in. 16 per annum. The connection for phone in ONT will no longer work when changed to DV so you will need to connect dect base station to the phone socket on back of SH2.